Terms of Service

Effective date: July 29, 2026

These Terms of Service (the “Terms”) govern access to and use of the websites, applications, subscriptions, training, consulting, speaking services, dashboards, tools, content, and other products and services provided by Momentum AI, LLC (“Momentum AI,” “we,” “us,” or “our”). By accessing or using a Service, creating an account, accepting a quote or order, or completing a purchase, you agree to these Terms. If you act for a company, chamber of commerce, association, or other organization, you represent that you have authority to bind that organization.

1. Scope of these Terms

These Terms apply to momentumhub.ai, Momentum AI subdomains, Momentum AI-branded websites and applications, and Momentum AI products hosted by third-party providers such as Render. Covered Services include, without limitation, Momentum AI Essentials, Member Boost AI, Prospect Converter, Member Prospecting Dashboard, Social Media Planning Dashboard and other content-creation tools, MemberClear AI, chamber service packages, training, consulting, speaking, and related products or services.

A checkout page, quote, order form, proposal, statement of work, or other written agreement may include additional or different terms (an “Order”). The Order controls for its specific pricing, deliverables, term, renewal arrangement, and other expressly stated business terms. These Terms control on all other matters unless a signed agreement expressly states otherwise.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract. You agree to provide accurate information, protect account credentials, limit access to authorized users, and notify us promptly of suspected unauthorized access. You are responsible for activity conducted through your account and for your authorized users’ compliance with these Terms.

3. Services and delivery

Service descriptions, features, access levels, implementation requirements, and deliverables are stated on the applicable product page or Order. Some Services require customer participation, data, approvals, account connections, or setup work. Delays in providing required information or approvals may affect delivery schedules.

We may improve, modify, replace, or discontinue features from time to time. We will not materially reduce a paid Service during its then-current term without providing a reasonable substitute, adjustment, or other remedy where appropriate. Beta, preview, demonstration, and experimental features may change or be discontinued at any time.

4. Fees, payments, and taxes

You agree to pay all charges shown at checkout or in the applicable Order. Prices are in U.S. dollars unless stated otherwise and do not include applicable taxes. You authorize Momentum AI and its payment processor, Stripe, to charge the payment method you provide for one-time charges, recurring subscription charges, setup fees, and other authorized amounts.

Unless an Order states otherwise, invoices are due upon receipt. Past-due amounts may result in suspension of access. You are responsible for reasonable collection costs where permitted by law.

5. Subscriptions, automatic renewal, and cancellation

Recurring subscriptions automatically renew for the same billing interval shown at checkout—monthly, annually, or another disclosed period—unless you cancel or turn off automatic renewal before the renewal date. The renewal price is the price disclosed for the renewal period in your Order or, if no separate renewal price is stated, the then-current price for the applicable plan. We will provide notice of material price changes as required by law.

For annual subscriptions, we intend to send an upcoming-renewal reminder approximately 30 days before renewal to the email address associated with the account. You remain responsible for maintaining a current email address and managing the subscription.

You may cancel automatic renewal through the Stripe customer portal when that option is available or by contacting helpdesk@momentumhub.ai. Cancellation generally takes effect at the end of the current paid billing period, and access continues through that date. Canceling does not retroactively refund amounts already paid.

Except where an Order says otherwise or applicable law requires otherwise, subscription fees are nonrefundable once a billing period begins. Setup, implementation, data-cleanup, custom-development, consulting, training, and speaking fees are nonrefundable once the related work has begun. If Momentum AI cancels a paid Service without cause before delivery, our responsibility is limited to providing the undelivered Service, a reasonable substitute, or a prorated refund for the undelivered portion.

6. Service-specific provisions

  • Digital subscriptions and learning content. Access is licensed for the subscriber and authorized users identified in the applicable plan. Materials may be updated over time and may not be shared, resold, published, or distributed outside the authorized organization unless we agree in writing.
  • Dashboards, content tools, and prospecting tools. Outputs depend on customer inputs, connected systems, available data, and third-party services. You are responsible for reviewing and approving outputs before publication, outreach, or operational use.
  • MemberClear AI and data services. You represent that you have the right to provide the records submitted for processing. Results are intended to assist human review and are not guaranteed to identify or correct every issue.
  • Training, consulting, and speaking. Dates, scope, travel, rescheduling, recording rights, and deliverables are governed by the applicable Order. Unless expressly included, participation does not transfer ownership of Momentum AI materials or grant recording, redistribution, or resale rights.
  • Chamber and association programs. An organization is responsible for its own member communications, authorizations, administration, and compliance. Any revenue-share, bundled-access, or member-benefit arrangement applies only when stated in an Order.

7. Customer data and instructions

You retain ownership of information, files, text, records, prompts, images, and other materials you submit to the Services (“Customer Data”). You grant Momentum AI and its service providers a limited, nonexclusive right to host, copy, process, transmit, and use Customer Data only as reasonably necessary to provide, secure, support, and improve the Services; comply with your instructions; and meet legal obligations.

You represent that you have all rights, notices, permissions, and lawful bases needed to provide Customer Data and direct its processing. Do not submit Social Security numbers, payment-card numbers, protected health information, export-controlled information, or other highly sensitive data unless a specific written agreement authorizes it and appropriate safeguards are in place.

Our handling of personal information is also governed by our Privacy Policy.

8. Artificial intelligence

Some Services use artificial intelligence and third-party AI technologies. AI output can be incomplete, inaccurate, outdated, biased, or unsuitable for a particular purpose. You are responsible for human review, fact-checking, approvals, and decisions based on AI output. The Services do not provide legal, financial, tax, medical, employment, cybersecurity, or other regulated professional advice. Consult a qualified professional when appropriate.

You may not use the Services to deceive, discriminate unlawfully, violate intellectual-property or privacy rights, make prohibited automated decisions, impersonate others, or generate or distribute unlawful or harmful material.

9. Acceptable use

You will use the Services only for lawful business purposes and in accordance with these Terms. You may not:

  • interfere with, disrupt, probe, or compromise the security or operation of a Service;
  • upload malware, unlawful material, or data you lack authority to use;
  • circumvent access controls, usage limits, or billing restrictions;
  • reverse engineer, scrape, copy, or use a Service to build a competing product except where applicable law expressly permits;
  • share credentials or provide access beyond the users allowed by your plan;
  • use outputs for spam, unlawful surveillance, harassment, fraud, or violations of applicable marketing, privacy, or consumer-protection laws.

We may suspend or restrict access when reasonably necessary to protect the Services, customers, third parties, or Momentum AI, or to address suspected violations.

10. Intellectual property

Momentum AI and its licensors own the Services and all underlying software, workflows, templates, designs, documentation, training materials, trademarks, and other proprietary content, excluding Customer Data. Subject to payment and compliance with these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to use the applicable Service during the paid term for your internal business purposes and authorized member-facing purposes stated in the Order.

If you provide suggestions or feedback, we may use them without restriction or compensation, provided we do not publicly identify you without permission.

11. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by appropriate obligations. This section does not apply to information that is publicly available through no breach, already lawfully known, independently developed, or lawfully received without restriction. Required legal disclosures are permitted, with notice when legally allowed.

12. Third-party services

The Services may connect to or rely on hosting providers, payment processors, communications platforms, social networks, analytics providers, AI model providers, and other third-party services. Those services may be governed by their own terms and privacy practices. Momentum AI is not responsible for third-party services outside our control, including changes, outages, or restrictions imposed by those providers.

13. Disclaimers

Except for any express commitments in an Order, the Services are provided “as is” and “as available.” To the fullest extent permitted by law, Momentum AI disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and noninfringement. We do not warrant that a Service will be uninterrupted or error-free, that every data issue will be found, that AI output will be accurate, or that use of a Service will produce a particular revenue, membership, marketing, or operational result.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunities, or data, arising from these Terms or the Services, even if advised that such damages are possible.

To the fullest extent permitted by law, Momentum AI’s aggregate liability arising from a Service will not exceed the amount you paid Momentum AI for that Service during the 12 months before the event giving rise to the claim. These limitations do not limit payment obligations or liability that cannot legally be limited.

15. Indemnification

You will defend and indemnify Momentum AI and its personnel from third-party claims arising from Customer Data, your or your authorized users’ unlawful or unauthorized use of the Services, or your material breach of these Terms. Momentum AI will promptly notify you of a covered claim and provide reasonable cooperation at your expense. You may not settle a claim in a manner that admits fault by or imposes obligations on Momentum AI without our written consent.

16. Suspension and termination

You may stop using a Service at any time, subject to the billing and cancellation provisions above. We may suspend or terminate access for nonpayment, material breach, security risk, unlawful conduct, or where required by law. Where reasonably practicable, we will provide notice and an opportunity to cure. Provisions that by their nature should survive termination—including payment, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms—will survive.

17. Changes to these Terms

We may update these Terms to reflect changes in our Services, business practices, or legal obligations. We will post the revised Terms with a new effective date and provide additional notice when required by law or when a change materially affects an active paid subscription. Continued use after the effective date constitutes acceptance, except where separate consent is required.

18. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction in the state and federal courts located in Erie County, New York, except that either party may seek injunctive relief in any court with appropriate jurisdiction. Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute informally.

19. General provisions

You may not assign these Terms without our written consent. Momentum AI may assign them in connection with a merger, reorganization, sale of assets, or transfer of a Service. Neither party is liable for delay caused by circumstances beyond reasonable control. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms and the applicable Order constitute the complete agreement for the Service and supersede prior discussions concerning that subject.

20. Contact us

Questions or legal notices regarding these Terms may be sent to helpdesk@momentumhub.ai or mailed to Momentum AI, LLC, 4001 River Road, Suite 201, Tonawanda, NY 14150.

These Terms are intended as a business-operating document and should be reviewed periodically with qualified legal counsel.