Privacy Policy

Effective date: July 29, 2026

This Privacy Policy explains how Momentum AI, LLC (“Momentum AI,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our websites, applications, subscriptions, training, consulting, dashboards, tools, and other products and services (collectively, the “Services”).

1. Services covered by this Policy

This Policy applies to momentumhub.ai, Momentum AI subdomains, Momentum AI-branded websites and applications, and Momentum AI products operated through third-party hosting providers such as Render. Covered products include, without limitation, Momentum AI Essentials, Member Boost AI, Prospect Converter, Member Prospecting Dashboard, Social Media Planning Dashboard and other content-creation tools, MemberClear AI, chamber service packages, surveys, training, consulting, and related Services.

Each Momentum AI site or application may link to this master Policy rather than maintaining a separate policy. A product-specific notice may supplement this Policy when a particular feature collects or uses information in a materially different way.

2. Our role

Momentum AI may collect and use personal information for its own business purposes, in which case Momentum AI acts as the business or controller. For some chamber, association, employer, or customer-sponsored Services, we process information on behalf of that organization. In those situations, the sponsoring organization may determine why and how the information is used, and its privacy notice and instructions may also apply.

3. Information we collect

The information we collect depends on the Service and how you interact with us. It may include:

  • Contact and organization information: name, email address, telephone number, mailing address, job title, employer, chamber or association, and membership information.
  • Account information: usernames, encrypted or otherwise protected authentication information, account preferences, plan, authorized users, and access history.
  • Transaction information: products purchased, subscription status, billing contact, invoices, renewal and cancellation history, and limited payment-related information received from Stripe. Momentum AI does not ordinarily receive or store complete payment-card numbers.
  • Customer content and service inputs: prompts, survey responses, business goals, member or prospect records, files, database fields, social-media planning information, content drafts, approvals, communications, and other information submitted to a Service.
  • Communications: emails, support requests, call notes, consultation information, feedback, and responses to forms or surveys.
  • Device and usage information: IP address, browser and device type, operating system, pages or features used, referring pages, approximate location derived from IP address, timestamps, diagnostic data, and cookie or similar-technology identifiers.
  • Information from third parties: information provided by a sponsoring organization, authorized integration, referral partner, service provider, public business source, or connected platform.

4. How we collect information

We collect information directly from you, automatically when you use the Services, from an organization that sponsors or administers your access, from systems you authorize us to connect, and from service providers and lawful public sources. You are responsible for ensuring that you have authority to provide information about other people.

5. How we use information

We may use personal information to:

  • provide, configure, personalize, and support the Services;
  • create accounts, authenticate users, and administer access;
  • process purchases, subscriptions, invoices, renewals, and cancellations;
  • perform data cleanup, prospecting support, content planning, reporting, surveys, training, consulting, and other requested work;
  • generate AI-assisted recommendations, strategies, drafts, classifications, or other requested outputs;
  • communicate about transactions, service changes, security, renewals, support, and administrative matters;
  • send marketing communications where permitted, subject to your opt-out choices;
  • monitor performance, troubleshoot, secure the Services, prevent fraud, and enforce our agreements;
  • analyze usage and improve our products, workflows, content, and customer experience;
  • comply with law, respond to legal requests, protect rights and safety, and establish or defend legal claims.

Where applicable law requires a legal basis, we rely on performance of a contract, legitimate business interests, compliance with legal obligations, consent, or another lawful basis appropriate to the processing.

6. Artificial intelligence and automated tools

Some Services send prompts, content, records, or other inputs to AI and automation providers so that we can deliver requested features. Depending on the Service, those inputs may contain personal or business information. We use service providers and available contractual or technical controls intended to limit their use of submitted information to providing and securing the service, but third-party provider terms and configurations may vary.

Do not submit highly sensitive information—such as Social Security numbers, complete payment-card numbers, protected health information, government credentials, or information subject to special legal restrictions—unless Momentum AI has expressly agreed in writing that the Service is designed to receive it.

AI-assisted outputs may be retained with the related account or project for service delivery, support, quality review, and compliance purposes. We do not make decisions producing legal or similarly significant effects about individuals solely through automated processing unless clearly disclosed and lawfully authorized.

7. How we disclose information

We may disclose personal information to:

  • Service providers: hosting and cloud providers, payment processors such as Stripe, AI and automation providers, email and communications providers, analytics and security vendors, professional advisers, and contractors that support our operations.
  • Sponsoring organizations: a chamber, association, employer, customer, or other organization that purchases, sponsors, or administers your access, to the extent needed to deliver the program and provide agreed reporting or support.
  • Connected platforms: third-party systems you or your organization direct us to connect or use.
  • Legal and safety recipients: government authorities, courts, advisers, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or enforce agreements.
  • Business transaction recipients: potential or actual buyers, investors, lenders, or advisers in connection with a merger, financing, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality protections.

We may use and disclose information that has been aggregated or de-identified so it cannot reasonably be linked to an individual. We do not sell personal information for money. If our practices ever constitute “selling,” “sharing,” or targeted advertising under an applicable privacy law, we will provide the notices and choices that law requires.

8. Payments

Payments and subscription billing are processed by Stripe. Stripe collects payment credentials and related transaction information under its own privacy policy. Momentum AI receives transaction confirmations, limited payment-method details, billing information, and subscription status needed to administer purchases, renewals, refunds, disputes, and customer support.

9. Cookies and analytics

Our websites and applications may use cookies, pixels, local storage, logs, and similar technologies to keep users signed in, remember preferences, measure use, improve performance, secure the Services, and understand marketing effectiveness. Browser settings can block or delete many cookies, but doing so may affect functionality. Where required, we will request consent or provide additional choices for nonessential cookies.

10. Marketing choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. We may still send nonmarketing messages about accounts, purchases, security, renewals, service delivery, or legal matters. You may update certain communications and account preferences within the applicable Service when those controls are available.

11. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, administer the customer relationship, maintain business and tax records, resolve disputes, enforce agreements, protect security, and satisfy legal obligations. Retention periods vary by the type of information, the Service, customer instructions, contractual commitments, and applicable law. Backup copies may remain for a limited period after information is deleted from active systems.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for protecting credentials, limiting authorized access, and using appropriate security practices when downloading or sharing Service outputs.

13. Your privacy rights

Depending on where you live and the nature of the processing, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to withdraw consent; to object to or restrict certain processing; or to opt out of certain disclosures or targeted advertising. These rights may be subject to exceptions and verification requirements.

To make a request, email helpdesk@momentumhub.ai and identify the Service and organization associated with your information. If Momentum AI processes the information solely for a sponsoring customer, we may refer the request to that organization or act on its instructions. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising privacy rights.

14. Children’s privacy

The Services are intended for businesses, chambers, associations, their members, and adult professionals. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.

15. International users

Momentum AI is based in the United States. Information may be processed and stored in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

16. Third-party websites and services

The Services may contain links to, integrations with, or embedded features from third parties. Their privacy practices are governed by their own notices, not this Policy. Review those notices before providing information.

17. Changes to this Policy

We may update this Policy to reflect changes in our Services, practices, or legal obligations. We will post the revised Policy with a new effective date and provide additional notice when required by law or when a change is material.

18. Contact us

Questions, concerns, and privacy requests may be sent to helpdesk@momentumhub.ai or mailed to Momentum AI, LLC, 4001 River Road, Suite 201, Tonawanda, NY 14150.

This Policy is intended as a practical description of Momentum AI’s current privacy practices and should be reviewed periodically with qualified legal counsel.