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Category: Small Business

5 Steps to Making Your Chamber be the AI Leader Your Members Need

Posted on April 1, 2025 by Craig

A recent survey released by the U.S. Chamber of Commerce revealed that roughly 40-65% of U.S. small businesses were using some form of AI by late 2024 into early 2025. Now, this number is going to change region-by-region, but’s definitely going up. As I go around the country working with chambers, I’m seeing a number that’s probably on the lower

AI, Business Growth, Chambers of Commerce, ChatGPT, Generative AI, Momentum, Momentum AI, Small Business

AI is Great, Except for the Human Part | Momentum AI

Posted on November 18, 2024 by Craig

I tell this story all the time… When I do AI trainings at conferences, and stick around for the rest of the program, I get the same joke over and over. We’ll be in a meeting, and someone will say, “We need to do X, Y and Z.” Without fail, someone next to me will slap my arm and say,

AI, Business Growth, Chambers of Commerce, ChatGPT, Generative AI, Momentum, Momentum AI, Small Business

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Momentum

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Tonawanda, NY 14150

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Looking for Momentum’s full array of consulting services for chambers of commerce? Visit www.momentumforchambers.com

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Terms of Service

Last Updated: May 21, 2024

Thank you for visiting Momentum AI. Together with the Privacy Policy AI Disclaimer, these Terms of Service are a contractual Agreement between Momentum AI and our users, so please read them carefully before accessing or using Momentum AI. In consideration of the mutual promises contained in this Agreement, you and Momentum AI agree as follows:

Definitions

The “Agreement” refers to these Terms of Service (the “Terms”), our Privacy Policy, AI Disclaimer and all other operating rules, policies, and procedures that we may publish periodically on the Website.
“Momentum AI,” “we,” and “us” refer to Momentum AI as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees.
The “Service(s)” refers to the Website and online products provided by Momentum AI.
The “Website” refers to Momentum AI’s website located at Momentum AI.com, all subdomains of Momentum AI.com such as app.Momentum AI.com, and all content, services, and products provided by Momentum AI at or through Momentum AI.com and its subdomains.
“User,” “you,” and “your” refer to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions. A User must be ,<<<<minimum requirements to use>>>>.
“Authorized Users” refer to Users and the Momentum AI personnel that Users authorize to access our Service.
A “Subscription” is (a) an online order for the Service completed and submitted by you through this Website and accepted by Momentum AI or (b) another written Agreement or purchase order for the Service accepted by both you and Momentum AI.
The “Subscription Date” refers to (a) the date you submit your online order through the Website or (b) the date you accept an Agreement that is ultimately accepted by both you and Momentum AI.

Description

Momentum AI’s mission is to _____________________________________________________. Features and functionality are as described on our Website on the Subscription Date, as such features and functionality may change periodically. We operate our Service on our providers’ hosting servers to enable Authorized Users to access and use our Service via the web. By using or accessing any part of our Service, you are representing that you have the capacity and authority to enter into this Agreement and are consenting on behalf of yourself and/or as an authorized representative of your company, as applicable, to be bound by this Agreement.

Account Terms

3.1 Access to Services

Momentum AI distributes the Services online. You are solely responsible for providing, installing, and maintaining at your own expense all equipment, facilities, and services necessary to enable Authorized Users’ access and use of the Services through the interface, including, without limitation all computer hardware and Internet access.

3.2 User Account Security

You are solely responsible for tracking and for ensuring the security and confidentiality of all user identifiers and passwords. Momentum AI has no liability with respect to any use or misuse of such identifiers or passwords, and any use other than as provided in this Agreement will be considered a breach of this Agreement by you.

Momentum AI has implemented commercially reasonable, industry-standard technical and organizational measures designed to secure your data from accidental loss and from unauthorized access, use, alteration, or disclosure. Each hosting provider for the Service has or will have similar contractual obligations to Momentum AI. Momentum AI does not represent that it meets the standards for operational compliance or certification in any specific area, including any government or industry-association requirements (see Section 14.3).

Acceptable Use

4.1 Compliance with Laws and Regulations

You will use commercially reasonable efforts to ensure, through proper instructions and enforcement actions, that all access to and use of the Service by you or Authorized Users, or otherwise through your facilities, equipment, identifiers, or passwords, will conform to this Agreement and will be made and used solely for proper and legal purposes, and will be conducted in a manner that does not violate any law or regulation, the rights of any third party, or this Agreement.

4.2 Conduct Restrictions

No provision of this Agreement includes the right to, and you will not, directly or indirectly:

Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service;
Take any action that imposes, or may impose at Momentum AI’s discretion, an unreasonable or disproportionately large load on Momentum AI’s infrastructure;
Knowingly upload invalid data, viruses, worms, or other software agents through the Service;
Enable any person or entity other than Authorized Users to access and use the Service or Technology (as defined in Section 11)
Modify or create any derivative work based upon the Service or Technology;
Engage in, permit, or suffer to continue any copying or distribution of the Service or Technology;
Reverse engineer, disassemble, or decompile all or any portion of, or attempt to discover or recreate the source code for, any software that is part of the Service or Technology;
Access the Service in order to build a competitive solution or to assist any third party to build a competitive solution;
Remove, obscure, or alter any proprietary notice related to the Service or Technology; and/or
Engage in, permit, or suffer to continue any use or other activity that is not expressly authorized under this Agreement by any person or entity within your control.

In the event you violate any of the terms in this section, in addition to any other remedies available at law or in equity, Momentum AI will have the right, in its discretion, to immediately suspend your and Authorized Users’ use and access to the Service.

Service Period

This Agreement will commence on the Subscription Date and, unless terminated early in accordance with Section 7, continue for the number of months or year(s) specified in the Subscription as measured from the Subscription Date (the “Initial Period”).

This Agreement will automatically renew for successive renewal periods of the same duration of the Initial Period (each, a “Renewal Period”) unless one party gives notice of termination or non-renewal. The Initial Period and all subsequent Renewal Periods are collectively the “Service Period.”

Payment

TBD

Cancellation and Termination

7.1. Account Cancellation

It is your responsibility to properly cancel your account with Momentum AI. You can cancel your account at any time by going into your account settings.

7.2. Upon Cancellation

Any and all rights granted to you with respect to the Service and Technology, and any and all rights granted to Momentum AI with respect to your data except as written in Section 10.2, will terminate on the effective date of termination. You agree to return to Momentum AI any and all Confidential Information of Momentum AI in your possession or control. Momentum AI will have no obligation to provide the Service to you or Authorized Users after the effective date of the termination. You will pay to Momentum AI any amounts payable for your and Authorized User’s use of the Service through the effective date of the termination, together with all other amounts in accordance with Section 6. This Section 7 and Sections 4, 5, and 9-14 will survive the expiration or earlier termination of this Agreement.

Momentum AI’s only obligation with respect to any electronic information transmitted or received by you or Authorized Users in relation to use of the Service is to promptly delete or destroy any information that is stored in the Service database on the effective date of termination upon your request. You acknowledge that the duration of the retention of such information is determined by the terms of the applicable plan. In addition, you acknowledge that although information in the Service database will be deleted from its transaction servers, Momentum AI may retain such information stored on automatic backup archiving systems during the period such backup or archived materials are retained under Momentum AI’s customary procedures and policies. In addition, Momentum AI may retain certain information as provided in Section 10.2.

7.3. Momentum AI May Terminate

Momentum AI may terminate this Agreement immediately upon notice to you if you breach any provisions in the Agreement, in order to comply with applicable laws or regulations, or if you default in the timely payment of any amounts due Momentum AI.

Service Commitment and Support

Excluding scheduled maintenance windows, Momentum AI will use commercially reasonable efforts to maintain 99.8% availability of the hosted portion of the Service for each month during the term of this Agreement. The Service will be deemed “available” so long as Authorized Users are able to login to the Service interface and access data.

If you are under a Paying Plan, Momentum AI will provide in-product and email support (“Support”). Although no response times are guaranteed, Momentum AI will use commercially reasonable efforts to respond to such support requests within 48 hours. Momentum AI may delegate the performance of certain portions of the Support to third parties, but will remain responsible to you for delivery. In the event any Support is not performed with reasonable skill, care, and diligence, Momentum AI will re-perform the Support to the extent necessary to correct the defective performance, and you acknowledge that re-performance will be your sole and exclusive remedy for any defective performance.

Subject to this Agreement, Momentum AI will make the Service available to you and Authorized Users during the Service Period, and Momentum AI hereby grants to you, during the Service Period, a nonexclusive, nontransferable, limited right to enable Authorized Users to access and use the Service through the interface and the Website, and to access and use Momentum AI’s technical and operations documentation in support solely for your internal, business use.

You acknowledge that your and each Authorized User’s access and use of the Service are subject to Momentum AI’s Privacy Policy which is incorporated into this Agreement by reference. Momentum AI may delegate the performance of certain portions of the Service to third parties, but will remain responsible to you for delivery. Momentum AI may in its discretion modify, enhance, or otherwise change the Service.

Nonuse and Nondisclosure of Confidential Information

9.1. Confidentiality

As used in this Agreement, “Confidential Information” means any information that is proprietary or confidential to the Discloser (as defined below) or that the Discloser is obligated to keep confidential (e.g., pursuant to a contractual or other obligation owing to a third party). Confidential Information may be of a technical, business, or other nature. However, Confidential Information does not include any information that:

Was known to the Recipient (as defined below) prior to receiving the same from the Discloser in connection with this Agreement;
Is independently developed by the Recipient;
Is acquired by the Recipient from another source without restriction as to use or disclosure; and/or
Is or becomes part of the public domain through no fault or action of the Recipient.

Each party reserves any and all right, title, and interest (including any intellectual property rights) that it may have in or to any Confidential Information that it may disclose to the other party under this Agreement. The party that receives any Confidential Information (the “Recipient”) of the other party (the “Discloser”) will protect Confidential Information of the Discloser against any unauthorized use or disclosure to the same extent that the Recipient protects its own Confidential Information of a similar nature against unauthorized use or disclosure, but in no event will use less than a reasonable standard of care to protect such Confidential Information; provided that the Confidential Information of the Discloser is conspicuously marked or otherwise identified as confidential or proprietary upon receipt by the Recipient or the Recipient otherwise knows or has reason to know that the same is Confidential Information of the Discloser. The Recipient will use any Confidential Information of the Discloser solely for the purposes for which the Discloser provides it.

This section will not be interpreted or construed to prohibit:

Any use or disclosure which is necessary or appropriate in connection with the Recipient’s performance of its obligations or exercise of its rights under this Agreement or any other Agreement between the parties;
Any use or disclosure required by applicable law, provided that the Recipient uses reasonable efforts to give the Discloser reasonable advance notice to afford the Discloser an opportunity to intervene and seek an order or other appropriate relief for the protection of its Confidential Information; and/or
Any use or disclosure made with the consent of the Discloser.

In the event of any breach or threatened breach by the Recipient of its obligations under this section, the Discloser will be entitled to injunctive and other equitable relief to enforce such obligations. The obligations of confidentiality will survive expiration or termination of this Agreement.

9.2. Confidentiality Program

As set forth herein, you agree that you will not disclose, publish, or otherwise disseminate any Confidential Information to anyone other than individuals who are employees of Momentum AI, or as otherwise expressly permitted or agreed to in writing by Momentum AI. You further agree to take reasonable precautions to prevent any unauthorized use, disclosure, publication, or dissemination of Confidential Information, including preventing access to or display of the Service to third parties. You agree to use the Confidential Information solely for the permitted uses as set forth in this Agreement. You agree not to use Confidential Information otherwise for your own or any third party’s benefit without the prior written approval of an authorized representative of Momentum AI in each instance.

Customer Data

10.1. Ownership of Data

You retain ownership, right, and responsibility to all text, audio, video, images, or other content that you and/or any Authorized User run on or through the Service (collectively “Customer Data”), subject only to the limited rights expressly granted in this Agreement and intellectual property rights. You are solely responsible, and Momentum AI assumes no liability for the Customer Data that Authorized Users or other third parties post, send, or otherwise make available over or through the Service.

10.2. License Grant to Momentum AI

In order to provide and support the Service for your benefit, you hereby grant Momentum AI a worldwide, non-exclusive, royalty-free license during the Service Period to use, reproduce, electronically distribute, transmit, have transmitted, perform, display, store, and archive Customer Data. You agree that, so long as no Confidential Information is publicly disclosed, Momentum AI may:

Use Customer Data to refine, supplement, or test Momentum AI’s product and Service offerings;
Include aggregated and anonymized data in any publicly available reports, analyses, and promotional materials;
Retain anonymized, non-attributable data following any termination of this Agreement for use in connection with the above; and/or
List you as a Customer and use your name and logo on the Website, on publicly available customer lists, and in media releases during the Service Period.

Intellectual Property

As used in this Agreement, “Technology” means any and all know-how, processes, methodologies, specifications, designs, inventions, functionality, graphics, techniques, methods, applications, computer programs, libraries, user manuals, documentation, products or other technology and materials of any kind, or any enhancement thereto, used by Momentum AI in connection with the performance of the Service or the Support, or made available by Momentum AI to you, any Authorized User, or any third party in connection with the Service or the Support. Without limiting the above, Technology includes the products, services, and technology made available through the Website, the Agents, the Service interface, and any Momentum AI branded or co-branded websites (including sub-domains, widgets, and mobile versions).

The Service and Technology constitute or otherwise involve valuable intellectual property rights of Momentum AI, and Momentum AI will own all right, title, and interest in and to the above. No title to or ownership of the Service or Technology, or any intellectual property rights associated therewith, is transferred to you, any Authorized User, or any third party under this Agreement. Momentum AI reserves all rights to the Service and Technology not otherwise expressly granted herein.

Limitations of Liability

You understand and agree that we will not be liable to you or any third party for any damage, injury, or loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential, or exemplary damages, however arising, that result from:

The use, disclosure, or display of your Customer Data;
Your use or inability to use the Service;
Any modification, price change, suspension, interruption, cessation of transmission, or discontinuance of the Service;
The Service generally or the Momentum AI or systems that make the Service available;
Unauthorized access to or alterations of your transmissions or data;
Statements or conduct of any third party on the Service;
Any other user interactions that you input or receive through your use of the Service;
Hacking, tampering, or other unauthorized access or use of the Service or your account(s) or the information contained therein;
Errors, mistakes, or inaccuracies of data;
Personal injury or property damage, of any nature whatsoever, resulting from your and authorized users’ access to and use of the Service or support; and/or
Any other matter relating to the Service.

Our liability is limited whether or not we have been informed of the possibility of such damages, and even if a remedy described in this Agreement is found to have failed of its essential purpose. We will have no liability for any failure or delay due to matters beyond our reasonable control.

These limitations will not apply to damages arising out of a party’s failure to comply with its confidentiality obligations, indemnification obligations, or payment obligations to Momentum AI. Except for their respective indemnity and confidentiality obligations, in no event will either party, their affiliates, directors, employees, or licensors be liable to the other party or any authorized user for any claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the fees you paid to Momentum AI.

This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the non-breaching party has been advised of the possibility of such damage. The above limitations of liability will apply to the fullest extent permitted by law in the applicable jurisdiction.

Representations and Indemnities

This section states Momentum AI’s entire liability and your exclusive remedies for intellectual property rights infringement. You hereby represent and warrant to Momentum AI that you have the authority to enter into and perform this Agreement, and that performance of the Agreement’s obligations and exercise of its rights do not and will not violate any applicable laws, regulations, or orders.

You hereby represent, warrant, and covenant that:

You or your licensors owns all right, title, and interest in and to Customer Data;
You have all rights to Customer Data necessary to grant the rights contemplated by this Agreement; and
You have obtained any necessary third-party approvals, including without limitations applicable vendors and licensors, in relation to third-party content to be used by you in connection with the Service or will obtain such approvals prior to such use.

Momentum AI hereby represents, warrants, and covenants to you, if under a Paying Plan, that:

The Service and Technology as delivered to you and used in accordance with this Agreement will not infringe on any intellectual property right or other right of any other person or entity; and
Momentum AI has all rights in the Service and Technology necessary to grant the rights contemplated by this Agreement.

You agree to defend, indemnify, and hold harmless Momentum AI and its employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including without limitation attorneys’ fees) arising out of or related to:

Your or Authorized Users’ use of and access to the Service;
Your or an Authorized User’s violation of any term of this Agreement;
Your or an Authorized User’s violation of any third-party right, including without limitation any right of privacy, publicity rights, or intellectual property rights;
Your or an Authorized User’s violation of any law, rule, or regulation;
Any claim or damages that arise as a result of any Customer Data; and/or
Any other party’s access and use of the Service with provided identifier(s) and password(s).

Momentum AI agrees to defend, indemnify, and hold harmless you from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including without limitation attorneys’ fees) arising out of or related to:

Momentum AI’s breach of any representation, warranty, or obligation in this Agreement; or
Momentum AI’s violation of any law, rule, or regulation.

In addition, if the Service or Technology becomes the subject of a claim of infringement of a U.S. copyright or patent, Momentum AI will indemnify you, against such claim provided that you give Momentum AI prompt written notice of the claim, allow Momentum AI to direct the defense and settlement of the claim, and cooperate with Momentum AI as necessary, at Momentum AI’s expense, for defense and settlement of the claim. If the Service or Technology become, or, in Momentum AI’s opinion is likely to become, the subject of such a claim, Momentum AI will have the right to obtain for you the right to continue using the Service or Technology, replace or modify the Service or Technology so that it becomes non-infringing, or terminate the rights granted here to such Service or Technology with refund to you of any fees paid for such Service and Technology (less a reasonable charge for the period during which you has had available to it the use of such Service and Technology).

Momentum AI will have no liability for any infringement claim to the extent it:

Is based on modification of the Service or Technology other than by Momentum AI;
Results from failure of you to use any updated version of Service or Technology provided by Momentum AI to you;
Is based on the combination or use of the Service or Technology with any other Momentum AI, program, or device not provided by Momentum AI if such infringement would not have arisen but for such use or combination;
Results from compliance by Momentum AI with designs, plans, or specifications furnished by you; or
Results from your operation of the Service or Technology in a manner that is inconsistent with its intended use.

Except as expressly provided in this Agreement, the services, technology, support, and all other items provided in connection therewith are provided on an “as is” basis without warranties of any kind, either express or implied. Momentum AI disclaims all warranties, express or implied, arising by law or otherwise, with respect to any error, defect, deficiency, infringement, or noncompliance in the services, technology, support, or any other items provided by, through, or on behalf of Momentum AI under this Agreement (including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement and any implied warranty arising from course of performance, course of dealing, or usage of trade).

Miscellaneous

14.1. Non-Assignability

Momentum AI may assign or delegate these Terms of Service and/or the Privacy Statement, in whole or in part, to any person or entity at any time with or without your consent, including the license grant in Section 10.2. You may not delegate, assign, or transfer this Agreement or any of its rights and obligations under this Agreement, and any attempt to do so will be void.

14.2. Governing Law

Except to the extent applicable law provides otherwise, this Agreement between you and Momentum AI and any access to or use of the Website or the Service are governed by the federal laws of the United States of America and the laws of the State of New York, without regard to conflict of law provisions. You and Momentum AI agree to submit to the exclusive jurisdiction and venue of the courts located in Buffalo, New York.

14.3. Federal Use

If you or any Authorized User is using the Service on behalf of the U.S. Government and these terms fail to meet the U.S. Government’s needs or are inconsistent in any respect with federal law, you and your Authorized Users must immediately discontinue use of the Service. The terms listed above are defined in the Federal Acquisition Regulation and the Defense Federal Acquisition Regulation Supplement.

14.4. Import-Export Controls

In connection with this Agreement, you will comply with all applicable import, re-import, export, and re-export control laws and regulations, including the Export Administration Regulations, the International Traffic in Arms Regulations, and country-specific economic sanctions programs implemented by the Office of Foreign Assets Control. For clarity, you are solely responsible for compliance related to the manner in which you choose to use the Service, including the transfer and processing of Customer Data.

14.5. Obligations of Parties

The parties expressly understand and agree that their relationship is that of independent contractors. Nothing in this Agreement will constitute one party as an employee, agent, joint venture partner, or servant of another.

Momentum AI will have no liability to you, Authorized Users, or third parties for any failure or delay in performing any obligation under this Agreement due to circumstances beyond its reasonable control, including without limitation acts of God or nature, fires, floods, strikes, civil disturbances or terrorism, or interruptions in power, communications, satellites, the Internet, or any other network that are beyond its reasonable control.

14.6. Communications

Momentum AI may send you, in electronic form, information about the Service, additional information, and any information the law requires Momentum AI to provide. You acknowledge and agree that Momentum AI may provide notices to you by email at the address you specified in its Subscription or by access to a website that Momentum AI identifies. Notices emailed to you will be deemed given and received when the email is sent. If you do not consent to receiving notices electronically, you and your Authorized Users must stop using the Service. (Please note that these provisions relate to the business relationship and are distinct from marketing and similar emails covered by the “Opt-Out” provisions of the Privacy Policy.) You may provide legal notices to Momentum AI by email to admin@Momentumai.com. You must specify in all such notices that the notice is being given under this Agreement.

14.7. Severability, No Waiver, and Survival

If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties’ original intent. The remainder of the Agreement will remain in full force and effect. Any failure on the part of Momentum AI to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.

14.8. Complete Agreement

These Terms of Service, together with the Privacy Policy and AI Disclosure, represent the complete and exclusive statement of the Agreement between you and Momentum AI. This Agreement supersedes any proposal or prior agreements, oral or written, and any other communications between you and Momentum AI relating to the subject matter of these terms.

If any information posted on the Website conflicts with any provision of this Agreement, the applicable provision of this Agreement will control. Any terms and conditions of any other arrangement issued by you in connection with this Agreement, which are in addition to, inconsistent with, or different from the terms and conditions of this Agreement, will be of no force or effect. Any affiliate of yours will be deemed a third party for purposes of this Agreement. This Agreement can only be modified only by a written arrangement duly executed by authorized representatives of the parties.

Contact Us

If you have any questions or concerns about these Terms of Service, please email us at support@momentumai.com.